Can we order alcohol with our gift?
Yes, you now can! We are fully licenced under sections 23, 46 and 69 Sale of Liquor Act 1989. Licenced under “Flying Flowers”, licence no. 007/0FF/33/2018. Liquor cannot be sold to persons under 18 years of age. If you’re interested in a custom gift then contact us and we will be happy to talk through the options with you.
I want my gift sent on a particular day – can you do this?
As best we can! We can dispatch our gifts to reach your preferred delivery date, provided we receive your order through in time. Read our Delivery page for more information (click here), or we always welcome you to contact us and we will happily talk through your options – click here for contact info.
Can you tailor my gift?
Tell us more! We’d love to help you in any way we can. View our Add-Ons page, or alternatively get in touch with us if there is something more specific that you had in mind.
Why do you use wooden boxes to send your trees in?
A common question! Click here to read more about ‘Our Packaging‘… and all will be revealed!
If I order multiple gifts at once – can you send these all to me?
If you would like to order multiple gifts, please get in touch and we can quote on freight for you..
What if a tree type that I want isn’t shown as an option?
We may be out of stock, however do get in touch with us as we may be able to source it for you.
Do you deliver the gifts yourself?
We use a trusted external courier company for the majority of our deliveries. We may use a local courier for Auckland same day delivery.
If I order through your store, what type of confirmation / tracking information will I receive?
You will receive a confirmation email from us, re-confirming your order and our delivery terms. We will do our best to meet your preferred delivery date. If you have any queries regarding your order or delivery please contact us.
More questions?
We’ll add to this page regularly with any questions that we receive. We’re big on communication, so if you have a questions that is not answered here – ask away and we will be sure to include it to our page.
